Refund policy

CapClub Returns, Refunds, Exchanges, and Promotions Policy

This policy sets clear rules regarding returns, refunds, exchanges, and orders placed under “Buy 1, Get More” promotional offers, ensuring transparency and avoiding misunderstandings.

1. Return Request Timeframe

Customers have 60 calendar days from the date of receiving their order to request a return or report any product issues.

To be eligible, items must:

  • Be unused and free from signs of wear or damage;

  • Be in perfect condition;

  • Include original tags, accessories, and packaging.

2. Promotional Orders (Buy 1, Get More)

In promotions like “Buy 1, Get 1”, only the paid item is covered by standard warranty and commercial guarantees; the other items are provided free as part of the promotion.

Therefore:

  • The standard warranty applies only to the paid item;

  • Free items are not eligible for individual refunds, exchanges, or warranty coverage;

  • Requests to refund the paid item while keeping free items are not permitted.

3. Defective Products

3.1 Defect in the Paid Item
If the paid item is confirmed defective:

  • The standard solution is a replacement of the same product at no additional cost;

  • If the customer declines the replacement, CapClub may, at its discretion:

    • Offer a partial refund for the paid item only, or

    • Issue store credit equivalent to the paid item’s value.

Only one replacement item will be sent per promotional order.

3.2 Defect in Free Items
If a free promotional item is defective:

  • CapClub is not obligated to provide a replacement, refund, store credit, or cover return shipping;

  • Free items do not carry individual warranty coverage;

  • Any solution provided is a goodwill gesture only, with no future obligations or precedent.

3.3 Defect in Multiple Items
If more than one item in the same order is defective:

  • The order will be reviewed as a whole;

  • CapClub may offer a replacement, store credit, or partial refund, depending on the case evaluation.

4. Exchanges and Returns Due to Personal Preference

Requests based on personal reasons, including:

  • Not liking the product;

  • Change of mind;

  • Fit, comfort, or appearance;

  • Expectations not being met;

do not qualify for refunds or partial refunds.

  • Free or promotional items are not eligible for exchange, return, refund, or credit;

  • Customers cannot keep free items in these cases;

  • No refunds, discounts, or credits will be issued without returning the purchased items;

  • CapClub will not send additional items beyond the purchased product as compensation;

  • Any alternative solution is offered at CapClub’s sole discretion.

5. Refunds

Refunds are issued only when explicitly covered by this policy and after the returned item is received and approved.

  • Refunds apply only to the paid item;

  • Shipping, handling, and customs fees are non-refundable;

  • Refunds will be processed to the original payment method within 7–10 business days;

  • Requests due to fit, appearance, or personal preference do not qualify.

6. Return Shipping

  • Customers are responsible for return shipping costs;

  • For promotional orders, CapClub does not provide prepaid return labels;

  • Receipt of returned items is not guaranteed without valid tracking.

7. Replacement Limitations

  • No more than one replacement item will be sent per promotional order;

  • Free items do not entitle customers to multiple shipments.

8. Commercial Solutions

In certain situations, particularly dissatisfaction or personal preference, CapClub may offer alternative solutions to avoid returns or refunds.

These may include:

  • Sending one alternative product, chosen by the customer, at no cost;

  • Allowing the customer to keep the original product with no return required.

These solutions:

  • Do not guarantee a refund;

  • Do not imply a defect in the original product;

  • Are limited to one extra item per order;

  • Apply only at CapClub’s discretion.

Acceptance of this solution is considered final resolution.

9. Contact

To initiate a return, refund, or exchange request, contact us at:

📧 info@capclubbrand.com

Include your order number and a clear description of your request.

This policy may be updated at any time without prior notice.



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